Customer Service Officer - Financial Service

Company Overview
Our client, a Japanese leasing company, which is the subsidiary of one of the largest Banks of Japan is looking for candidates with the following:

Job Description
-Support collection procedures in the vehicle and equipment finance division
-To compile with the company collection policy
-Perform telephone dunning call to overdue accounts
-Offer assistance to customers having financial problems through negotiation and settlement
-Control and monitor the process for the case under legal action with management
-Prepare daily overdue reports and analysis
-Provide quality Customer services
-Responsible for general clerical duties and phone inquiries
-Ad-hoc duties as assigned

Requirements
-Higher Diploma or above
-Minimum 2 year’s relevant experience in consumer loans collection
-Customer Service in Financial industry
-Good telephone manner, mature and able to work independently
-Good command of English and Mandarin
-Proficient in MS Office(Word, Excel, PowerPoint)

Additional Job Information
-Mon - Fri : 9:00 - 17:30
-Discretionary Bonus
-Transportation 500 hkd/month
-Medical Allowance
-Travel Allowance
-AL 1st year 10 days
-Sick Leave 5 days/annual
-Location Admiralty

Hong KongHong Kong Island Map

Name of person in charge of hiring：