Customer Relationship Administrator – F&B

Company Overview
Our client, a Japanese F&B services company, they are looking for the below talent to fill their team

Job Description
•Respond to customers’ inquiries or complaints by phone, email and social network platform in a professional and courteous manner
•Determine appropriate investigation, solution and follow up about customers’ inquiries or complaints
•Manage and update the customer relation policies in line with the company standard
•Provide feedback to management or co-worker in order to promote a continual improvement the company’s services

Requirements
•Higher Diploma or above in any discipline
•With minimum 2 years of working experience in customer services, client relationship management
•Good command in spoken and written English and Mandarin
•Strong interpersonal and communication skills, good attitude, polite and with good problem solving skills
•Proficient in PC operations
•Immediate availability is preferred

Additional Job Information
•5 days
•Medical
•Discretionary Bonus
•Central
•15-18K

Interested parties please send us your resume in MS Word/PDF format in English.
All information received will be kept in strict confidential and only for recruitment purpose.

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