Japanese speaking customer service officer - Video Conferencing

Our client, a world leading video conferencing solution provider.   They are now looking for a right candidate to join their customer service team for Japan client service. 

Responsibilities:


- Provide professional customer service for Japanese client via telephone and email. 
- Facilitates the booking / scheduling of video conferences for client. 
-  Prepare Customer Support Center daily / weekly reports.
- Resolve any scheduling conflicts and missing information in a professional manner. 


Requirement:
- High diploma or above in business administration, IT. 
- At least 2 - 3 year customer service in a helpdesk or call center environment is preferred.
- Proficiency in Japanese (N2 or above); and good in English for internal communication. 
- Good knowledge of Telecommunications networks and video conferencing is an advantage. 
- Good PC knowledge and MS offices skills.
- Attention to details, strong customer-facing communication skills.


Location: Wan Chai


Package:
5-days work (10:00am - 6:00pm)
Medical allowance


Interested parties please send us your resume in MS Word/PDF format in English.
All information received will be kept in strict confidential and only for recruitment purpose.

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