仕事概要
| 職種 | ITエンジニア（SE、Web、ゲーム）／SE（上流工程、セールス） |
|---|---|
| 業種 | 消費財／ アパレル、服飾、アクセサリー |
| 雇用形態 | 未分類 |
| ポジションレベル | 本部長/経営層レベル |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
Company Overview
Our client, a Luxury brand company, is now looking for suitable candidates as the following:
Job Description
-Understand customer needs in phone, email, chat and other interactions
-Accurately identify and analyze service requests and incidents related to the use of IT services
-Help customers to resolve incidents and complete requests immediately where possible
-Ensure requests and incidents are passed to the relevant second and third line teams where applicable
-Proactively manage backlogs of requests and incidents
-Document and share knowledge and best practice with Ask IT colleagues globally
-Operate in accordance with company policies, procedures and processes
-Available to work under flexible shifts
Requirements
-Above 2-3 years experiences in demonstrable experience in an IT analyst role
-Expert in dealing with customers via phone, web and email dialogue and strive to exceed expectations
-Excellent verbal and written English language
-Good commands of Japanese (N1 or N2 Level preferred )
-Strong problem solving experience
-Organized and able to handle multi task
Additional Job Information
Package
-Up to HKD 35,000 ( Negotiable )
-5 days working shift / 9 hours between 7am-7pm
-Discretional Bonus
-Annual leave: 12 days / 1st year ( Max 15 days )
-Quarry bay
面接について
連絡先
Japanese Speaking IT Help Desk Analyst – Luxury Good
RGFタレントソリューションズ株式会社
30000 〜 35000 HKD
